Our Services
Virtual Support For Healthcare Workflow
From patient communication and scheduling to billing, referrals, documentation, and administrative coordination, AOL Outsourcing provides flexible virtual support that helps healthcare teams work more efficiently.
Medical Administrative Support
Support your practice with day-to-day administrative and patient-facing tasks that keep your team running efficiently.
- Inbound & outbound calls
- Appointment scheduling
- Appointment confirmations
- Patient communication
- Patient follow-ups
- Administrative coordination
- Patient information management
- General practice support
Medical Billing, Coding & Payment Posting
Support your revenue-cycle workflow with billing, coding, payment posting, and insurance-related tasks.
- Claims processing
- Insurance follow-ups
- Payment posting
- Medical coding
- ICD-10 coding
- Billing follow-ups
- Claims status tracking
- Revenue-cycle administrative support
Chart Preparation
Prepare patient charts before appointments to help ensure the necessary information, documentation, referrals, and authorizations are ready.
- Creating and preparing patient charts
- Insurance eligibility verification
- Insurance benefits verification
- Prior authorization support
- Referral verification
- Pre-visit chart preparation
- Reviewing required documentation
- Organizing patient information
Insurance Verification & Prior Authorization
Verify insurance coverage and support prior authorization workflows to help ensure patients are prepared for their scheduled care.
- Insurance eligibility verification
- Insurance benefits verification
- Coverage verification
- Prior authorization requests
- Authorization documentation
- Insurance follow-ups
- Authorization status tracking
- Patient communication
Referral Coordination
Manage incoming and outgoing referrals while coordinating follow-ups with providers, insurance companies, and patients.
- Incoming referrals
- Outgoing referrals
- Referral documentation
- Provider follow-ups
- Insurance follow-ups
- Patient follow-ups
- Referral status tracking
- Referral communication & coordination
Medical Scribing
Provide live and recorded medical scribing support to help providers document patient encounters accurately and efficiently while reducing documentation workload.
- Live medical scribing
- Recorded encounter scribing
- Clinical documentation
- Patient encounter documentation
- Chart updates
- Medical record documentation
- Organizing clinical information
- Accurate and timely documentation
Dental Support
Provide comprehensive administrative, billing, and patient support for busy dental practices.
- Appointment scheduling
- Inbound & outbound calls
- Patient communication
- Patient follow-ups
- Insurance verification
- Dental billing
- Payment posting & coding
- Claims-related support
Chronic & Principal Care Management (CCM & PCM)
Support chronic and principal care management workflows with ongoing patient communication, care coordination, documentation, and administrative support.
- Patient outreach
- Patient follow-ups
- Care coordination
- Care-plan documentation support
- Appointment coordination
- Patient engagement
- Documentation support
- Administrative follow-ups
NEED SOMETHING ELSE?
Support Built Around Your Practice
The services listed above are just part of what we can do. Every practice is different, and sometimes you need support that goes beyond a standard service list.
From additional support to tailored solutions, we’re happy to go further to meet the needs of your practice. Whatever you need, tell us what you’re looking for and we’ll work with you to find the right way forward.
Simple Process
Getting the Right Support Should Be Simple
Tell Us What You Need
Share your current challenges, workflow, and the responsibilities you would like to delegate.
Build Your Support Solution
We identify the type of virtual support that best fits your practice and operational needs.
Integrate and Move Forward
Add virtual support to your workflow and give your internal team more time to focus on higher-value responsibilities.
Who We Support
Built for Modern Healthcare Teams
Medical Practices
Dental Practices
Specialty Clinics
Behavioral Health Practices
Telehealth Providers
Growing Healthcare Organizations
A Better Way to Support Your Team
Create More Capacity Without Adding More Administrative Pressure
Reduce Administrative Burden
Move repetitive and time-consuming tasks away from already busy team members.
Improve Workflow Efficiency
Keep important administrative processes organized and moving.
Focus More on Patient Care
Give your in-house team more time to focus on the work that matters most.
Freequently Asked Questions
AOL Outsourcing provides virtual support for medical and dental practices, including virtual medical assistance, billing support, referral coordination, prior authorization support, virtual medical scribing, remote patient monitoring support, dental assistance, dental billing, and customized administrative support.
Yes. We can tailor virtual support around your existing workflow, priorities, and administrative needs rather than using a one-size-fits-all approach.
Yes. Our services are designed to support medical practices, dental practices, specialty clinics, behavioral health practices, telehealth providers, and other growing healthcare organizations.
A Virtual Medical Assistant can support tasks such as inbound and outbound calls, appointment scheduling, patient follow-ups, referrals, prior authorizations, administrative communication, and other routine practice responsibilities.
Yes. We provide virtual administrative support for both medical and dental billing workflows, including organization, follow-up coordination, and other billing-related responsibilities.
Yes. We can assist with referral coordination, documentation, follow-ups, authorization requests, status tracking, and related administrative communication.
Yes. We provide administrative support for Remote Patient Monitoring workflows, including patient communication, follow-ups, scheduling, documentation organization, and general coordination.
We begin by learning about your current workflow, challenges, and the responsibilities you want to delegate. From there, we identify the type of virtual support that best fits your practice and operational needs.
Yes. You can use our support for a specific administrative function or combine multiple services depending on what your practice needs.
Contact AOL Outsourcing and tell us where your team needs additional support. We will discuss your workflow and help identify a virtual support solution that fits your practice.
Get Started
Ready to Give Your Practice More Support?
Tell us where your team needs help, and we’ll work with you to identify a virtual support solution that fits your workflow, priorities, and operational goals.