Healthcare Virtual Support Solutions
Empowering Medical Practices with Compliant, High-Performing Virtual Assistants
Streamline your practice operations with flexible, HIPAA-compliant
support tailored to your practice’s unique needs.
Healthcare Virtual Support Solutions
Empowering Medical Practices with Compliant, High-Performing Virtual Assistants
Streamline your practice operations with flexible, HIPAA-compliant
support tailored to your practice’s unique needs.
Virtual Support Built Around the Needs of Healthcare Teams
We equip medical, dental, optometry, and veterinary practices with dedicated, HIPAA-compliant Virtual Assistants. From managing inbound and outbound calls, insurance verifications, and prior authorizations to referral tracking, chart preparation, and EMR scribing—our specialists take over your administrative load so you can boost revenue, streamline care, and leave the office on time.
WHERE YOUR PRACTICE FEELS THE PRESSURE
Less Administrative Work. More Time for Patients.
From patient calls and scheduling to referrals, documentation, and administrative follow-ups, AOL provides trained healthcare professionals to help your team stay focused on patient care.
High Call Volume
Handle patient calls, messages, questions, and follow-ups without overwhelming your front desk.
Scheduling Workload
Manage appointments, confirmations, rescheduling, and scheduling-related follow-ups.
Documentation Burden
Reduce documentation workload with dependable support for your practice’s workflows.
Referrals & Prior Authorizations
Coordinate referrals, follow up on authorizations, and manage time-consuming paperwork.
Administrative Backlogs
Keep repetitive administrative work moving without adding pressure to your in-house team.
Staffing & Capacity
Extend your team’s capacity with flexible support that scales as your practice grows
Our Services
Virtual Healthcare Support Designed Around Your Practice
Medical Administrative Support
Scheduling, patient calls, confirmations, follow-ups, and day-to-day administrative tasks.
Medical Billing, Coding & Payment Posting
Support your practice with claims processing, insurance follow-ups, payment posting, medical coding, ICD-10 coding, and other revenue-cycle tasks.
Referral Coordination
Manage incoming and outgoing referrals, coordinate follow-ups with providers, insurance companies, and patients, and help keep referral documentation and status organized.
Chart Preparation
Create and prepare patient charts, organize required documentation, and ensure information is ready for upcoming appointments and clinical workflows.
Insurance Verification & Prior Authorization
Verify insurance eligibility and benefits, obtain required authorizations, follow up with insurance companies, and help keep approvals moving efficiently.
Medical Scribing
Support clinical documentation workflows through live or recorded medical scribing, helping providers spend less time on charting and more time focused on patient care.
Dental Support
Support dental practices with scheduling, patient calls, insurance verification, billing, payment posting, coding, follow-ups, and other administrative workflows.
Chronic & Principal Care Management (CCM & PCM)
Support CCM and PCM workflows with patient outreach, care coordination, documentation, follow-ups, and ongoing administrative support for patients with chronic and complex care needs.
Simple Process
Getting the Right Support Should Be Simple
Tell Us What You Need
Share your current challenges, workflow, and the tasks you would like to delegate.
Build Your Support Solution
We identify the services and level of support that best fit your practice.
Start With Your Team
Your virtual support team integrates into your workflow and helps take administrative work off your internal team.
Who We Support
Support That Fits Your Practice
Medical Practices
Dental Practices
Specialty Clinics
Behavioral Health Practices
Telehealth Providers
Growing Healthcare Organizations
WHY PRACTICES CHOOSE AOL
Healthcare Support Built Around Your Practice
Your practice shouldn’t have to change the way it works to get the support it needs. AOL works around your existing workflows, providing trained healthcare professionals to help manage administrative, billing, documentation, and coordination tasks.
Healthcare Expertise
Support designed around the workflows and administrative needs of healthcare practices.
Built Around Your Needs
Choose the services that fit your practice and the areas where your team needs support.
Seamless Team Integration
Our remote professionals work alongside your existing team and fit into your day-to-day workflow.
More Time for Patient Care
Delegate time-consuming administrative work so your team can spend more time focused on patients.
THE AOL DIFFERENCE
Create More Capacity Without Adding More Administrative Pressure
Reduce Administrative Burden
Move repetitive and time-consuming administrative tasks away from your busy in-house team.
Improve Workflow Efficiency
Keep scheduling, billing, referrals, documentation, and other administrative workflows organized and moving.
Focus More on Patient Care
Give your providers and in-house team more time to focus on patients and higher-value work.
Get Started
Ready to Give Your Practice the Support It Needs?
Tell us where your team needs support, and we’ll help you find the right solution for your practice.