Patient access and scheduling
Appointment requests, confirmations, reminders, rescheduling, call handling, and follow-up that help patients reach the right next step.
Healthcare operations support
Virtual medical assistant services for U.S. and Canadian practices.
AOL Outsourcing provides dedicated virtual medical assistant support for U.S. and Canadian practices and the administrative, patient-access, and revenue workflows that take time away from their teams.
Support matched to the work your practice needs done.
A strong virtual medical assistant program starts with a clear workflow, not a generic list of tasks. We map the work, systems, coverage, and handoffs before recommending the right support structure.
Insurance and authorization support
Eligibility checks, benefits information, prior authorization coordination, referral tracking, and status updates for administrative workflows.
Charts and documentation
Chart preparation, records organization, data entry, document routing, and checklist-based quality review.
Patient communication
Professional phone, email, and message support that follows your scripts, escalation rules, and service standards.
Billing and revenue administration
Billing inquiries, claims follow-up, payment posting support, account status tracking, and revenue-cycle administration.
Practice operations
Dedicated support for the recurring administrative work that keeps providers and practice teams focused on patient care.
How we build the support model
A practical path from bottleneck to dependable coverage.
01
Map the workflow
We document volume, systems, handoffs, scripts, access requirements, and the outcomes your practice needs.
02
Match the role
We recommend the right coverage, experience, training, quality checks, and escalation structure.
03
Launch and improve
Your support team starts with clear ownership and performance visibility, then improves as the workflow matures.
Virtual medical assistant questions
What is a virtual medical assistant?
A virtual medical assistant is a remote professional who supports administrative and patient-access workflows for a medical practice, such as scheduling, communication, insurance verification, referrals, and documentation support.
What tasks can a virtual medical assistant handle?
Depending on the role and your requirements, support can include appointment scheduling, reminder calls, intake coordination, eligibility checks, prior authorization support, referral follow-up, chart preparation, billing administration, and patient communication.
Can virtual medical assistants work with our EHR and practice systems?
Yes. We match support to the systems, permissions, scripts, and workflows your practice uses. The onboarding process defines access, handoffs, quality checks, and escalation rules before work begins.
How do we evaluate healthcare support and privacy requirements?
We review the workflows, information handled, systems involved, and required safeguards with your team before recommending a support model. Your organization remains responsible for determining the requirements that apply to its operations.
Need more capacity in your practice?
Tell us which workflow is creating the most pressure and we will help you define the right support model.
Talk with AOL OutsourcingHIPAA Compliance & Data Security
AOL Outsourcing is HIPAA compliant. Team members who handle patient information work under HIPAA requirements and receive HIPAA training. Before support begins, the practice and AOL Outsourcing can discuss the workflows, systems, handoffs, and safeguards relevant to the assigned work.
Access and security arrangements depend on the practice's environment and requirements. Practices should confirm responsibilities, permissions, and escalation procedures with their privacy and compliance advisers. Details to confirm include [PLACEHOLDER: BAA signing], [PLACEHOLDER: secure workstation/VDI setup], and [PLACEHOLDER: access controls and audits].
Agree on which administrative tasks are within scope, what approvals are required, how exceptions are handled, and who receives privacy or security escalations. Review the tools and access needed for those tasks and document the handoffs so the support team follows your practice's established processes.
Learn about HIPAA complianceFrequently Asked Questions
Is AOL Outsourcing HIPAA compliant?
Yes. AOL Outsourcing is HIPAA compliant and team members who handle patient information work under HIPAA requirements and receive HIPAA training.
How long has AOL Outsourcing been in business?
AOL Outsourcing was founded in 2023.
How are VMA workflows set up?
The workflow, systems, access needs, handoffs, quality checks, and escalation structure are discussed before support begins.
What privacy details should a practice confirm?
Discuss applicable agreements, workstations, access controls, audits, and privacy responsibilities for your environment before assigning work.
How can we discuss a virtual medical assistant?
Contact AOL Outsourcing to discuss your practice workflows and support needs.