Virtual Medical Assistants for Growing Medical Practices
Extend your U.S. or Canadian practice team with flexible support for patient access, scheduling, insurance, referrals, authorizations, billing, and documentation workflows.
Dedicated Medical Support
Our healthcare virtual assistants undergo rigorous training to understand medical terminology, EHR navigation, and patient privacy requirements.
Patient Communication
Handling inbound calls, appointment scheduling, confirmation reminders, and post-visit follow-ups with empathy and professionalism.
EHR & Charting
Real-time or post-encounter medical scribing, data entry into EHR systems, and maintaining accurate patient records securely.
Billing & Insurance
Insurance verification, prior authorizations, claims follow-up, and patient billing inquiries to ensure steady revenue cycles.
HIPAA Compliant
Every virtual assistant operates within strict HIPAA compliance guidelines, utilizing secure networks and adhering to confidentiality protocols.
Why Healthcare Leaders Choose AOL
Reduce Burnout
Relieve your clinical staff of overwhelming administrative burdens so they can focus on patient care.
Cost Efficiency
Save up to 60% on overhead costs compared to hiring full-time in-house administrative staff.
Scalable Growth
Easily adjust your support capacity as patient volumes fluctuate without the friction of traditional hiring.
Elevate your practice operations.
Schedule a free consultation to learn how our virtual medical assistants can integrate into your practice.
Consult With An ExpertHIPAA Compliance & Data Security
AOL Outsourcing is HIPAA compliant. Team members who handle patient information work under HIPAA requirements and receive HIPAA training. Healthcare organizations can discuss the workflows, information involved, systems, and safeguards relevant to their own operations before support begins.
Support arrangements should define responsibilities, handoffs, access needs, and escalation processes before work starts. The appropriate controls depend on the client's environment and the workflows being supported; clients should review their requirements with their own privacy and compliance advisers.
Before assigning work, identify the tasks in scope, which systems are needed, who approves exceptions, and how questions or privacy concerns should be escalated. Confirm access, workstation, agreement, and review requirements for your specific environment rather than assuming a standard setup applies to every practice.
Confirm these operating details before engagement: [PLACEHOLDER: BAA signing], [PLACEHOLDER: secure workstation/VDI setup], and [PLACEHOLDER: access controls and audits]. Read more on our HIPAA compliance page.
Frequently Asked Questions
Is AOL Outsourcing HIPAA compliant?
Yes. AOL Outsourcing is HIPAA compliant and team members who handle patient information work under HIPAA requirements and receive HIPAA training.
How long has AOL Outsourcing been in business?
AOL Outsourcing was founded in 2023.
What healthcare support workflows can your team handle?
Support may include patient access, scheduling, insurance verification, referrals, authorizations, billing, and documentation workflows described on this page.
Can healthcare support be matched to our practice workflows?
Yes. Discuss your workflows, systems, handoffs, access needs, and escalation process with AOL Outsourcing before support begins.
How can we discuss healthcare support for our organization?
Contact AOL Outsourcing to discuss your practice workflows and the support model you are considering.